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What You Need to Know Before You Start

Before you open an account on bef1111, read through the legal terms that govern how your account, wallet and activity on this platform work.

Eligibility by local lawAccount and wallet rulesbKash, Nagad, Rocket policyData and privacy termsContact and dispute process
bef1111 What You Need to Know Before You Start
HOW WE HANDLE YOUR DATA

Account Security and Policy Practices

We take a straightforward approach to account data: collect what is needed to run your account, keep it secure and do not share it beyond what our payment and operating partners require. Here is how each area works in practice.

Data We Collect

We collect your registration details, session activity and transaction records — including bKash, Nagad and Rocket payment confirmations. This data is used to run your account and handle disputes.

Cookies and Session Tracking

We use session cookies to keep you logged in and to track which games you opened. You can clear these from your browser, but doing so will log you out of your current session.

Account Security Steps

Your account is protected by a password and an OTP sent to your registered mobile number each time you log in from a new device. Never share your OTP with anyone — not even our support team.

Data Retention and Deletion

We retain account and transaction records in line with standard operating requirements. If you want to request deletion of your data, contact us by email with your account ID and we will process it.

LEGAL CONTACT PATHS

Reach Us About Policy or Account Issues

If you have a question about how a specific term applies to your account, or you need to raise a dispute about a bKash, Nagad or Rocket transaction, contact our support team directly. We handle legal and account queries through the channels below, and we aim to respond with a substantive answer rather than an automated reply.

Live Chat Reach our team through the live chat window inside your account. Use this for urgent policy questions or to flag a transaction dispute that needs a fast review.
Email Support For formal written queries — including requests to access your data, update your account details or question a specific term — send us an email and keep your account ID in the subject line.
Account Help Centre The Help Centre inside your account wallet area covers common policy questions: withdrawal holds, identity verification steps and what happens when a Nagad or Rocket payment is flagged.

Frequently Asked Legal and Policy Questions

These are the questions we get most often about how our legal terms, data practices and account policies actually work. If your question is not here, contact us through live chat or email.

Eligibility depends on your local law and the region you are accessing from. Review the rules in your area before you register — we cannot confirm eligibility on your behalf.

Our platform terms apply to every account transaction, including those made via bKash, Nagad or Rocket. The wallet provider's own terms also apply to the transfer on their end.

Send a data access request to our support email with your account ID in the subject line. We will confirm what we hold and provide it within a reasonable timeframe.

We retain transaction and account records for a set period after your last session. You can request deletion by contacting us by email; we will action it in line with our retention policy.

Raise a dispute through live chat first. We will check the transaction record on our end against your bKash, Nagad or Rocket confirmation. Most cases are resolved at this stage.

We may update our terms when operating conditions change. Changes are posted on this page. Continuing to use your account after a change is posted means you have accepted the update.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.